Refund & Cancellation Policy

At ZaveriArt, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Order Cancellation

  • Orders can be cancelled only before they are packed or dispatched.

  • Once an order has been dispatched, it cannot be cancelled.

  • Orders booked with a ₹100 advance payment may have the booking amount treated as non-refundable if the customer cancels after confirmation or refuses delivery without a valid reason.

  • If ZaveriArt is unable to fulfil the order, the full amount paid, including the booking amount, will be refunded.

Return Eligibility

Returns or replacements are accepted only if:

  • The wrong product is delivered.

  • The product is received damaged.

  • The product has a manufacturing defect.

All such requests must be raised within 24 hours of delivery.

To process a claim, customers must provide:

  • Order ID

  • Clear photographs of the product

  • Photographs of the package

  • A complete unboxing video recorded from opening the sealed package until the product is shown.

Non-Returnable Cases

Returns, replacements, or refunds will not be accepted for:

  • Damage caused after delivery due to usage or mishandling.

  • Normal wear and tear.

  • Exposure to water, perfume, chemicals, sweat, or moisture.

  • Change of mind or personal preference.

  • Colour variations due to lighting or screen settings.

  • Products that have been used, worn, altered, repaired, or damaged by the customer.

  • Products returned without original packaging, tags, or accessories.

For hygiene reasons, certain jewellery items such as earrings and nose pins are non-returnable unless received damaged or incorrect.

Refund Policy

After receiving and inspecting the returned product, ZaveriArt will determine the appropriate resolution, which may include:

  • Replacement

  • Repair (where applicable)

  • Store Credit

  • Refund

Approved refunds for prepaid orders will be processed to the original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, approved refunds will be transferred to the customer's bank account after verification.

Shipping charges are non-refundable unless the return is due to an error by ZaveriArt.

Quality Inspection

All return, replacement, repair, store credit, and refund requests are subject to verification by the ZaveriArt Quality Inspection Team.

The final decision regarding the acceptance or rejection of any claim shall remain solely with ZaveriArt.